Competent consumer mediator in case of complaint or dispute:
After contacting the department responsible for your commercial dispute with the establishment, and if you do not receive a satisfactory response within three weeks, you may contact the Ombudsman, whose contact information and procedures for filing a complaint are available on their website:
www.cnpm-mediation-consommation.eu
Mailing Address:
CNPMConsumer Mediation
27 avenue de la Libération
42400 Saint Chamond
Phone: +33 (0)9 88 30 27 72Online Dispute Resolution:
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right to oppose telephone solicitation:
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone data to a professional is entitled to register on the opposition list to telephone canvassing.
