Competent consumer mediator in case of complaint or dispute:
After referring the matter to the department concerned by your commercial disagreement with the establishment, and failing a satisfactory response within 3 weeks, the customer may refer the matter to the Mediation officer, whose contact details and procedures are available on his website:
www.cnpm-mediation-consommation.euPostal address:
CNPMMédiation Consommation
27 avenue de la Libération
42400 Saint Chamond
Telephone
: +33 (0)9 88 30 27 72Online Dispute Resolution:
See Article L.616-2 of the Consumer Code and Article 14 of Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013.
Right to oppose telephone solicitation:
According to Article L.223-2 of the Consumer Code, any consumer who has communicated his or her telephone data to a professional is entitled to register on the opposition list to telephone canvassing.
